How do I contact you?

Contact us by e-mail at info@railheadonline.com, by phone at 1-800-978-3211 or by mail at :

Railhead Online
2900 Montgomery
Fort Worth, TX 76107

Can I get a catalog?

For now, our catalog is only available on-line. Check back in the future to request a printed catalog.

What if I receive a product that I am not satisfied with?

Call 1-800-978-3211 or e-mail info@railheadonline.com with any concerns.

Can you guarantee that your product is safe?

The product will be shipped in an insulated cooler with dry ice. When the product arrives, it will be individually sealed and cool to the touch. You may refrigerate if it will be consumed in 3-4 days or safely re-freeze the product.

What is your shipping policy?

If your order is placed by 5:00 P.M. Central Time, your order will be shipped via second day shipping on our next shipping day. Our shipping days are Monday - Wednesday. For example, orders placed by 5:00 P.M. Central Time on Sunday will be shipped on Monday and will arrive on Wednesday. Orders can not be placed to arrive on Saturday-Tuesday. Please call for prices on overnight service. All orders shipped to Hawaii and Alaska will require an additional $15 charge for shipping. All orders will be shipped in a Styrofoam cooler with dry ice and the product should be cool to the touch upon arrival. Please check the shipping address before placing the order, we can not guarantee delivery to an incorrect shipping address.

How do I place an order by phone?

Simply call 1-800-978-3211.

Can I order by mail?

You may mail an order to us at:

Railhead Online
Attn: Railhead Sales
2900 Montgomery
Fort Worth, TX 76107

We can not guarantee a timely order when placed via mail.

Where do I find your pricing?

You may find our pricing on our website, www.RailheadOnline.com.

Can I order now and select a delivery date in the future?

No, your order will be shipped on the next available shipping day.

Why can I only get some items delivered on a certain day?

If your order is placed by 5:00 P.M. Central Time, your order will be shipped via second day shipping on our next business day. Our shipping days are Monday - Wednesday. For example, orders placed by 5:00 P.M. Central Time on Sunday will be shipped on Monday and will arrive on Wednesday. Orders can not be placed to arrive on Mondays. Please call for prices on overnight service.

Are there any restrictions for holiday orders?

We recommend that orders be placed early for holiday purposes to guarantee product and delivery.

What is the cost of shipping?

We charge different rates depending on your shipping method. For UPS 2-Day: $18 shipping for orders $0-$100, $34 for orders $100-$200, $48 for orders $200-$300, and 15% of the order total for orders in excess of $300. UPS Overnight is $26 for orders $0-$100, $42 for orders $100-$200, $56 for orders $200-$300, and 18% for orders in excess of $300.

How do I place a single order with multiple addresses?

You will be asked at the time of the order if the product will be shipped to yourself or to another address. The website makes it easy to place one order to be delivered to multiple addresses.

Can I place an order for corporate gift, sales incentive or corporate Thank you program?

Yes, please call 1-800-978-3211 for more information and pricing.

Where can I purchase or use a Railhead Online Gift Certificate?

You can purchase a gift certificate on-line to be used for on-line ordering.

Is there anywhere locally that I can purchase Railhead Online products?

You can visit one of our Restaurants. Click here to go the Restaurants page.

How will I know the order was received after placing an order?

You will receive an e-mail confirmation on the order.

How can I give an order without giving my credit card number?

You can call 1-800-978-3211 to place an order. You will be asked at that time to mail a money order to us. The order will not ship until the money order is received and processed.